The Office of the Independent Police Review Director is responsible for public complaints against Ontario's police. To file a complaint, please visit their website at: https://www.oiprd.on.ca
If you feel that you have a complaint about the conduct of a Police Officer or about the services or Hamilton Police Service policy, you can choose to file a formal complaint. It is only by bringing your concerns to our attention that we can effectively address them.
All complaints are investigated thoroughly and when appropriate, we encourage their resolution through mediation or other informal means. Our goal is to ensure the satisfaction of both parties.
What is a considered a complaint?
The Police Services Act establishes a partnership between the Hamilton Police Service, the Police Services Board, members of the public and the Office of the Independent Police Review Director (OIPRD).
The emphasis of the "Complaints" portion of the Act is to resolve complaints in a timely, professional, and where possible, by local resolution and/or informal resolution.
The Professional Standards Branch investigates public complaints assigned by the OIPRD regarding:
- conduct complaints filed pursuant to Part V of the Police Services Act,
- complaints about the service, provided by the Hamilton Police Service,
- complaints about the policies of the Police Service,
The Hamilton Police Service Professional Standards Branch also investigates complaints and serious discipline issues concerning non-sworn members,
All complaints are investigated thoroughly and impartially.
How can I file a public complaint?
If you wish to file a public complaint you may:
- attend a Hamilton Police station and speak to the on-duty Staff Sergeant
- you can submit a written complaint to:
Hamilton Police Service
155 King William St., Box 1060, LCD1
Hamilton, ON L8N 4C1
- Fill out a Public Complaint form located at all Hamilton Police stations.
- Go to https://www.oiprd.on.ca.
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