It is the goal of the False Alarm Reduction Unit to reduce false alarm dispatches in the City of Hamilton so officers can be available for emergencies.   Our goal is based on the mission of the Hamilton Police Service to serve and protect in partnership with our communities.

Hamilton Police Services Board By-Law

For a copy of By-Law 14-001 and Schedule D, please click here.

Registration
The alarm company or monitoring station is responsible for registering their customers with us.  They must submit the name, address, phone number and any key holder information of the business or residence they are monitoring. Please click here to obtain a registration form. Once received, we will return to the sender the permit number for the premises. It is also the responsibility of the alarm company to advise us of any changes or cancellation for the premises. Registration forms can be submitted via email to alarms@hamiltonpolice.on.ca or mailed to 155 King William Street, Hamilton, Ontario L8R 1A7.

Monitoring Station Responsibilities
Monitoring Stations are required to sign an Alarms Management Program Service Agreement with the Hamilton Police Services Board which details the procedure to follow by the station, when placing a call for service. Calls for service made by the monitoring station must be verified in accordance with one of the methods outlined in the Service Agreement.Click here for a copy of our Service Agreement which was updated in August 2019.
For a list of monitoring stations who have signed a service agreement with us  Click here

Alarm Verification
*NEW* September 1, 2019 - Verified Response Program

Beginning September 1, 2019, Hamilton Police will be joining other Ontario police services in requiring alarm companies to verify any signals they receive before calling us to dispatch police.

Verifying a signal prior to calling police will also be required when a home or business owner calls us directly.

In order to dispatch police, alarm companies or an alarm user will have to verify that a criminal offence has/is occurring or there is imminent threat to personal safety through:

  • Audio signal
  • Video signal
  • On-scene witness (owner, keyholder, guards, etc.)
  • Multiple alarm activation points (at least two separate/different sensors) in a manner or sequence which indicates suspected criminal activity

Hamilton Police will not dispatch officers to any alarm that has not been verified under the verified response program.

Panic/Hold-Up/Duress alarms
These types of alarms will not require verification.

 

Cost Recovery
The Hamilton Police Service will invoice the monitoring station representing the premises a fee of $169.50 ($150.00 + $19.50 HST) for all alarms requesting a police dispatch which are found to be false. A partial fee of $84.75 ($75.00 + $9.75 HST) will be charged for a cancelled en route dispatch.

Requests for police dispatch that come directly from the alarm user, or an agent acting on behalf of the owner, will be invoiced to the premises owner.

A false alarm is an alarm where there is no evidence that an unauthorized entry or unlawful act has occurred and will be supported by evidence of such to be accepted as an appeal.

Appeals
The False Alarm Reduction Unit will deal directly with alarm companies regarding appeal applications. In the event of an appeal, you may forward all relevant information to your alarm provider.

If the alarm is valid, meaning a break & enter has occurred, theft, mischief, property damage etc.., it is expected that the home owner or business contact the HPS immediately for an Officer to attend and have a report completed.

 

Alarm System Owner Responsibilities
Please click here for a copy of our False Alarm Prevention Tip Sheet.

Owning or operating an alarm system comes with many responsibilities which are often forgotten or neglected. To reduce the chances of false dispatches and unnecessary expense to the alarm user, please remember to keep your system in top condition and to follow the list of responsibilities that come with owning or operating your system.

 

The False Alarm Reduction Unit  is located at:
 Hamilton Police Service
155 King William Street,
Hamilton, Ontario, L8R 1A7
Canada.

  

Please feel free to contact us at:
alarms@hamiltonpolice.on.ca
Phone: 905-546-4718

We welcome your comments and suggestions.