Social Navigator Program

The Hamilton Police Service and the Hamilton Paramedic Service, in partnership with the City of Hamilton's Neighbourhood Development Strategies, and Urban Renewal Section of Economic Development developed an innovative program to refer "at risk" individuals and those who have had repeat interactions with the Hamilton Police Service, to appropriate health and social service.

The program is our Social Navigator Program (SNP) and is part of the Crisis Response Unit.

Social Navigator Program Mandate

The mandate of the program is to connect and support individuals through a referral process, by engaging all social and healthcare agencies in the City of Hamilton. Our goal is to reduce the reliance on the judicial and healthcare systems by navigating our clients towards the appropriate agency while improving the health, safety, and quality of life for all citizens.  

How Does SNP Work?

The Social Navigator Program team is made up of a full-time paramedic, officer and program coordinator. The program receives referrals for individuals with high police interaction or ambulance transports that are likely a result of underlying issues such as mental health, addiction, lack of stable finances and housing.  The Navigator will then work with a variety of different social and healthcare agencies to help provide the appropriate care to best serve the client's needs.

SNP is also being supported by the court system, with some repeat offenders being mandated to participate as part of their release conditions.

The Social Navigator Program is a made-in-Hamilton solution that is reconnecting people who are in need with the services and support they require. This wrap-around social service solution is positively impacting people's lives and our community. It responds to the complexities of issues in people's lives. It's a new approach to breaking the cycle of repeat offenders that is improving outcomes and optimizing resources.